SHOPPING INFORMATION

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change or cancel my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

Where do you ship?

We currently ship in the United-States and Canada.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order? When will I receive my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

General transit time estimates:

  • Standard carrier options (domestic):  3-7 business days
  • Standard carrier options (international) 7-30 business days
  • Priority carrier options (domestic): 3-5 business days
  • Expedited carrier options (domestic): 2-4 business days
  • Expedited carrier options (international): 4-12 business days
How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

PAYMENT INFORMATION

What methods of payment do you take?

You can purchase on our website using Paypal, Stripe and all major credit cards that go through Paypal. 

Which currency will I be charged in?

If your credit or debit card uses another currency, then you will be charged in USD. Your bank will apply the corresponding  conversation rate of the currency you choose.

RETURN POLICY

Do you offer a guarantee?

We are confident that you will love them; you will enjoy having and reading them. However, if, for any reason, you choose to return them within 14 days. We offer a 14-day money-back guarantee for our products.

Can I return the products?

Thank you for shopping with PenPaperMagic. If you are not satisfied with your purchase, you have 60 days from your order date to make a return.

Customers will be responsible for covering return shipping costs. 

You will receive a refund in the form of a credit to your original payment method within 14 days of us receiving your return. Shipping costs for the original order are not refundable. 

Please email us at help@PenPaperMagic.com within 60 days of receiving your product with the following information.

  • Name 
  • Email used to place order
  • Reason of return 
  • Photos 
  • Tracking number 
  • The reasons for returning 

 Package forwarding: We currently only ship within the United States and Canada, while we appreciate international customers who are excited enough about PenPaperMagic to use packaging forwarding service, those orders are unfortunately not covered by our 60-day money back guarantee. 

Express shipping: Express shipping fees are not refundable. If your package didn’t arrive within the specified time frame, let us know so we can file a report with the carrier. 

What should I do if I receive a damaged or wrong product?

Team of PenPaperMagic is operated by humans and might make mistakes. It happens very infrequently, but if we send you the wrong products or product, please let us know and we’ll send you a replacement within 5 days of receiving the products.

If you believe any item you have received is defective, please email us Help@Penpapermagic.com to initiate the replacement process within 5 days of receiving the products.

WHOLESALE & BULK

Do you offer bulk discounts or wholesale?

Yes, we do. Please contact us through email.

Do you have an affiliate program for an influencer or a blogger?

We’re always looking for bloggers, Youtubers and creators to review our products and share your stories! Please apply by email if you have a blog or YouTube channel that’s relevant to our products or you think would be a good fit for our brand. 

Do you support charities and causes?

Charities and causes are big for our community. Please email us to let us know how we can help.